Our Services

Housing Management

Our multi-lingual and highly experienced housing management team is committed to providing high quality, professional, dedicated and culturally sensitive housing management services to our residents. This includes giving clear and unambiguous information and advice at the start of the tenancy, helping with claims for housing and other welfare benefits, fast repair services, dealing with and supporting victims of neighbour nuisance and anti-social behaviour.

We take pride in high customer satisfaction level and we are committed to continuous improvement of our services. st repairs services, dealing with and supporting victims of neighbour nuisance and anti-social behaviour.

Community Advice and Information Service

We provide free welfare benefits and information advice service for the local community.  Our welfare advice and information surgeries are open to anyone dropping into our office between 10.00am to 12.00pm and 2.00pm to 4.00pm on Tuesday, Wednesday and Thursday of every week. You can also telephone our office during the above times. Our services include the following but limited to:

  • Filling in welfare benefits and other forms
  • Giving advice on what benefits are available to our clients
  • Giving advice as to how clients can maximise their income
  • Interpreting and translating letters, documents etc. for clients
  • Providing general advice on healthy living
  • Providing advice on housing, education and training, social services, immigration, passports, health issues etc.
  • Refer clients to appropriate agencies regarding tenancy matters, resolving neighbour disputes, domestic problems, racial and other harassments

Services for the Elderly

In addition to providing welfare benefits and information advice service for the local community, we also provide the following services for the elderly and disabled;

  • Liaison with Social services to ensure appropriate services is given.
  • Liaison with Occupational Therapist to ensure our clients mobility needs are met
  • Advice on available support and assistance for the carers.
  • Advice and support on welfare and other benefits available for the elderly
  • Interpretation and translation services
  • In some cases we will visit elderly and disabled people at their homes

If you are an elderly or disabled person and need help or if you have an elderly or disabled relative who can benefit from our services then please contact us on Tel 020 8985 1124 or email: info@banglaha.org.uk