Report a Repair

To report a repair please ring 020 8985 1124 or complete this Repair Request Form.

You may also report the repair in person by visiting our office when we are open.

When the office is closed please ring our out of hours service on Tel 020 3633 3618 or email

Or ring our office number on Tel 020 8985 1124 and leave a message

Please contact our out of hours service on genuine emergencies only. See below for what counts as an emergency repair.

Otherwise for all normal repairs please report them to us when our office is open on Tel 020 8985 1124.

If you call our out of hours service for any repairs which are not a genuine emergency then we will have to recharge the cost of the works to you

Examples of Emergency Repairs

  • Broken down main street/or flat door /window
  • Leaks leading to flood
  • Gas leak or supply failure
  • Ceiling on verge of collapse
  • Serious roof  leaks
  • Complete lack of service from electricity or water supply
  • Blocked drains
  • Blocked WC (where no other WC available)
  • Breakdown of dwelling Security
  • No heating or hot water (winter months only)

If you suspect gas leak please call TRANSCO on 0800 111 999

For loss of electricity contact your supplier

For Sewerage call Thames Water on 0845 920 0800